1. What is MR DIGITAL BUDDY?

MR DIGITAL BUDDY is a digital marketplace offering online courses, eBooks, software, templates, graphics, PLR/MRR products, swipe files, and many other digital tools — all instantly downloadable.

2. Are all products digital?

Yes.
We only sell 100% digital products.
Nothing physical is shipped.

3. How do I receive my purchased product?

Immediately after purchase:

✔ A download link is sent to your email
✔ In most cases, you also receive it on WhatsApp (if number is provided)

Delivery is instant and automatic.

 

4. I did not receive my product. What should I do?

1️⃣ Check your spam/junk folder
2️⃣ Check your promotions tab (Gmail)
3️⃣ Ensure you used the correct email
4️⃣ If still not found — contact us:

📧 hello@mrdigitalbuddy.com
We will resend your files within 24 hours.

 

5. Are refunds available?

No.
As per our Refund Policy, we cannot process refunds because all items are digital and instantly delivered.

Once a product is downloaded, it cannot be “returned.”

Only exception:
If you have a download/unzipping issue and report it within 24 hours, we will resend the product.

 

 

6. What payment methods do you support?

We support safe and secure online payments through:

1. UPI
   
2. Credit/Debit cards
3. Net Banking
   
4. Wallets (depending on your payment gateway)
   
   

7. How do I download my product after purchase?

You will receive:

1. A download link
   
   
2. Or a ZIP file
   
   
3. Or direct file access online (depending on the product format)
   
   

Click the link → Download begins instantly.

 

8. What should I do if the ZIP file is not opening?

Some digital bundles are large and require:

✔ WinRAR

✔ 7-Zip

✔ WinZip

✔ Or your system extractor

If you’re still unable to open it:

📧 Email us at hello@mrdigitalbuddy.com
We will resend the files.

 

9. Can I use the products for commercial use?

Depends on the license type:

Personal Use

You can use the product yourself, but cannot resell or distribute it.

PLR (Private Label Rights)

You can:

✔ Edit

✔ Rebrand

✔ Sell

✔ Use for content creation

MRR (Master Resell Rights)

You can:

✔ Sell the product

✔ Give resell rights to  your buyers

✔ Make money from it

Each product page clearly mentions the license type.

 

10. Can I resell your products?

Yes — only if the product includes:

✔ PLR Rights

✔ MRR Rights

✔ Resell Rights

You cannot resell products marked as Personal Use Only.

 

11. Do I need an account to purchase?

No, you can checkout as a guest.

But creating an account gives you:

✔ Easy access to past orders

✔ Faster checkout

✔ Easier downloads

 

12. What if my payment fails?

If money is debited but the product is not delivered:

✔ You will automatically receive a refund from the payment gateway
OR
✔ Contact us with transaction details — we will verify and send your product.

 

13. Can I request custom digital products?

Yes, for:

1. Custom templates
   
   
2. Graphics
   
   
3. Branding kits
   
   
4. PLR bundles
   
   
5. Software scripts
   
   

Just contact us with your requirement.

 

14. How fast do you reply to customer queries?

We usually respond within:

⏳ 24 hours (Mon–Sat)

We aim to resolve issues as quickly as possible.

 

15. Do your products work on mobile?

Most products work on:

📱 Mobile

💻 Laptop

🖥 Desktop

📲 Tablet

However, software/source code products may require:

✔ Laptop

✔ PC

✔ Developer tools

Always check product description before buying.

 

16. Can I share purchased products with others?

No.
Sharing, distributing, or giving away paid products is strictly prohibited, unless the product includes PLR/MRR rights.

 

17. Are updates included?

For most products — yes.

If a product receives an update, you will be notified and given a new download link for free.

 

18. How do I contact customer support?

📧 Email: hello@mrdigitalbuddy.com
📧 Support: support@mrdigitalbuddy.com
🌐 Website: https://mrdigitalbuddy.com

We are always here to help!